FREQUENTLY ASKED QUESTIONS (FAQS)
HOW TO SHOP
Shopping @ little Sts.com is as easy as A, B, C. kindly follow the follow steps:
If using a computer or a tablet, your menu would be at the top left hand side of your screen.
- a) Click on the catalog and view the products you are interested in.
- b) Click on the photograph to see product description.
- c) Select your size and/or color preference and add it to cart.
- d) Once, you are satisfied with your selection(s), you can proceed to check out and make payment.
- e) You can check out by logging in to your account (if you have created one) or as a guest (with the option of creating an account upon completion of your order).
- f) If you have a special request, you can add it to the box under the checkout icon
- g) At the checkout page, you would fill in your address details.
- h) Then select a payment method.
- i) Lastly, click on “place the order” to complete checkout
- j) You will receive an email confirming your order.
Do I have to create an account to place an order?
* You do not need to have an account to shop. You have the option to sign up after completing your order.
Benefits of creating an account with us:
- You can easily track your order status and see past order
- Receive 10% off your first purchase
- Avoid re-entering your details each time you want to place a new order
- You would be the first to hear of our promos/sales, updates and giveaway packages
How do I create an account?
Sign up with an existing email account on the top left hand corner of the home page. We do not have access to your login information.
How do I unsubscribe from your mailing list?
You can remove yourself from our email mailing list anytime you want.
Can I place an order over the phone?
Yes you can. Please call 09052461197. We would need the product code(s) of your desired item(s) and be glad to help you.
SHIPPING AND BILLING
- During the purchasing process, you can indicate a shipping address different from the one you entered for billing when registering. And your product would still be shipped to you
- You can pay using Paystack, Visa, MasterCard and Interswitch cards, bank deposit/transfer or pay cash on delivery is accepted (COD)
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Our warehouse team will then process your order and you will receive a dispatch confirmation email and text when your order is dispatched for delivery.
I didn’t receive an order confirmation or shipping confirmation email.
We are sorry that you did not receive confirmation of your order. It is possible something went wrong along the line. Please contact us at 09052461197 or firstname.lastname@example.org so we can verify your order was placed and resend you an email confirmation.
How can I check the status of my order & how long does it take to get my order?
Generally, orders ship out in 3-4 business days. Weekend orders are processed on Monday. You may check the status of your recent order in your account page. We will notify you via email/ sms with the various changes in your order status.
Please refer to our size chart to see which size best fits.
PROMOTIONS AND DISCOUNTS
Simply sign up to our mailing list by creating an account and you will be one of the first to hear of our offers, deals and promotions. Also follow us on instagram (@ankara_readymade4kids) and Facebook (@littlests ) for daily updates.
What states do you deliver to?
We ship nationwide and worldwide and it would be sent to an address selected by you (home, work, etc)
Delivery takes 5-8 working days and cost #1,000. Delivery is free for purchases over #10,000. Please see our shipping rates.
SOLD-OUT ITEMS AND RESTOCKS
We hardly restock our products because of new products coming into store and online. We would however recommend that you get it now before it sells out, as our items sell out quickly.
RETURNS AND EXCHANGES
Our sales are final but we would suggest you reach us on 09052461197 or email email@example.com to talk to our customer care or lay a complaint.
We are excited to hear from our customers. If you would like to place an order, ask a question, or request information from www.littlests.com. We strongly recommend you send us an email to hello@littlestscom . Our customer care representatives will reply your request within 24 business hours.
You can also fill out the contact form on the website.
Customer Service hours are Mon-Fri 9am -6pm.
We are at your service kindly reach out to us on our working hours or in store.
Do you have a physical store?
Yes!!!! Visit our store in shop A10, Area 11 Shopping Complex or Efab Mall Extension, Garki, Abuja.